Last Updated: March 3, 2025
The following billing and refund policy applies to services provided by Max-Health:
Billing Statement Descriptor: Our products will appear on banking and/or payment statements as Max-Health (Customer Service: hello@max-health.com ). Certain services may be billed directly by our registered partners, and the descriptor will be shown before checkout and on your receipt. Descriptors are subject to change at any time.
Recurring Billing: If you have opted for automatic payments, fees will be automatically deducted from your selected account according to the terms of your plan ("Plan"). You may cancel or modify your Plan at any time by contacting Customer Support via email at hello@max-health.com or through our online chat at max-health.com.
Plans that include processed orders for meals, medications, supplements, or scheduled medical and nutritional appointments are not eligible for refunds.
If a product is delayed or damaged, please contact Customer Support.
Discounted products or services are non-refundable due to upfront savings applied at the time of purchase.
If you cancel your Plan after you have started receiving products or services, you may be charged for those items accordingly.
Plans are non-refundable for months in which medication orders, medical consultations, or medical appointments have been scheduled or completed.
Products and services may be withheld if a payment is missed or if an automatic payment is unsuccessful.
Clinician Appointment Cancellation: We understand that circumstances may arise requiring appointment changes. However, appointments canceled within 72 hours of the scheduled time are non-refundable. You can cancel or reschedule your appointment using the self-service options available on Max-Health’s website.
If your medical provider recommends a change to your treatment plan, you may be eligible for a refund for any unused services or products. If a program change results in a switch to a lower-cost plan, Max-Health will process a refund for the difference. If a plan change is necessary following your provider consultation, we will cancel your existing plan and request authorization for a transition to the new plan.
If you financed services or products through a third-party lender (e.g., Affirm), the following conditions apply:
You are still responsible for payments to the lender.
Depending on the refund reason and applicable laws, Max-Health may withhold costs related to processing fees owed to the lender.
For details regarding our Membership Satisfaction Guarantee, please refer to our Terms of Use.