Last Updated: February 2025
Please carefully review these Terms of Use, as they govern your access to and use of Max-Health ("Max-Health," "we," "us," and "our") and its platform. Your use of the following services is subject to your acceptance and compliance with these Terms:
Our non-medical business services and Website are collectively referred to as our "Platform." Max-Health partners with licensed healthcare providers through independent medical groups to offer telehealth services. These medical groups, consisting of U.S.-based healthcare professionals, are responsible for delivering medical care ("Providers"). Any medical services accessed through our Platform are referred to as the "Services."
By clicking "Accept," you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy. If you do not agree, you are not authorized to use our Platform.
Max-Health is not a healthcare provider and does not offer medical, nutritional, or behavioral healthcare services. We provide administrative and management services to independent, physician-led medical groups that deliver telehealth consultations. Providers are responsible for medical care, and patients should direct all healthcare-related questions to their Provider. Services may vary by Provider and location. We strongly recommend that you maintain a relationship with a primary care provider for ongoing medical care.
Our Platform is not designed for emergencies. If you believe you are experiencing a medical emergency, call 9-1-1 immediately. Max-Health does not provide urgent or emergency medical care.
By using telehealth services, you acknowledge the potential risks, which may include but are not limited to:
Charges for medical consultations, medication orders, and appointments are non-refundable once processed. Subscription plans with included services (such as lab tests, medications, or meal plans) are not eligible for refunds. If you cancel after receiving services, you may be charged for the full cost of used services. See our Billing & Refund Policy for additional details.
You agree that any information you provide is governed by our Privacy Policy, incorporated into these Terms by reference.
Certain products require a valid prescription from a licensed healthcare provider. Prescriptions issued by Providers may be filled at the pharmacy of your choice. You agree to use any prescribed medication solely for personal use. We do not guarantee the availability of any medication.
We are committed to providing quality services. If you are unsatisfied with your membership, you may contact Customer Support to request a cancellation. Refunds apply only to membership fees and exclude medication and provider service fees.
Max-Health retains full ownership of its Website, App, and content. You may not:
By using our Platform, you agree that any disputes will be resolved through binding arbitration rather than litigation. You waive your right to a jury trial or class-action lawsuit. Arbitration will be conducted in accordance with American Arbitration Association (AAA) rules. For further details, see our Dispute Resolution Policy.
Max-Health and its affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Platform. Your sole remedy for dissatisfaction with the Platform is to discontinue use.
For any questions, please contact Max-Health Customer Support at:
📍 Acquired Momentum Inc.
200 Broadhollow Road, Suite 207
Melville, NY 11747, USA
📧 hello@max-health.com
These Terms are subject to periodic updates. Continued use of the Platform signifies your acceptance of any revisions.