Who is Max-Health?
Max-Health is dedicated to offering a holistic and personalized approach to weight loss, moving away from one-size-fits-all solutions. Our goal is to meet individuals where they are in their health journey, providing them with the tools and support to take control of their well-being with confidence.
Max-Health is not a medical group or healthcare provider. Instead, we facilitate access to telemedicine consultations provided by independent medical professionals. These services are delivered by licensed practitioners through trusted medical networks, ensuring high-quality, compliant healthcare support. Your chosen medical provider is responsible for providing a Notice of Privacy Practices regarding the collection and use of your health information, not Max-Health.
Key Terms & Definitions
- Personal Information: Any information relating to an identifiable individual, as defined in our Privacy Policy.
- Platform: Our Website and Mobile Applications.
- Privacy Policy: This privacy policy document.
- Services: Any services provided through our Platform.
- Terms of Use: The official terms governing your use of our Platform.
- Websites: max-health.com.
- Mobile Applications: Max-Health's official mobile app.
- Max-Health, "we," "us," or "our": Max-Health.
When Does Our Privacy Policy Apply?
This Privacy Policy explains how we collect, use, and protect your information when:
- You access or use our Website or Mobile Applications.
- You interact with us via email, text messages, or other electronic communications.
- You communicate with us via phone or telehealth consultations.
When Does Our Privacy Policy Not Apply?
This policy does not apply to:
- Any website or app not explicitly listed here, including third-party platforms that may be linked from our Platform.
- Any data collected from users who log in to secure areas of our Platform containing health-related services. Such information is classified as Protected Health Information (PHI) and is governed by applicable state and federal laws, including the Health Insurance Portability and Accountability Act (HIPAA).
- Any sale or unauthorized use of PHI in violation of HIPAA is strictly prohibited.
Personal Information We Collect
Personal Information is any data that can identify you as an individual. For example, your name and email address are considered Personal Information.
Types of Personal Information We Collect:
- Personal Identifiers: Name, alias, account name, birth date, postal address, phone number, email address.
- Health-Related Data: Information regarding medical history, health conditions, or prescribed treatments.
- Biometric Data: Exercise data, sleep data, health metrics, physiological and behavioral characteristics.
- Internet & Network Data: IP address, device ID, OS version, browser type, browsing history, search history.
- Inferred Data: Behavioral insights, preferences, and characteristics based on collected data.
How We Collect Your Personal Information
We collect your Personal Information in several ways:
- Directly from you when you sign up, fill out forms, or interact with our Services.
- Through customer service interactions, including emails, chats, and phone calls.
- Automatically, using cookies and similar tracking technologies.
- From third-party partners, such as medical providers, payment processors, and diagnostics labs.
How We Use Your Personal Information
Max-Health uses your Personal Information to:
- Deliver and manage our Services effectively.
- Personalize your experience on our Platform.
- Facilitate telehealth consultations with independent medical providers.
- Improve our Platform's functionality and security.
- Provide customer support and respond to inquiries.
- Comply with legal and regulatory requirements.
We do not use PHI for marketing purposes or sell it to third parties.
Third-Party Sharing & Data Security
We may share your Personal Information with:
- Medical Providers & Labs for healthcare-related services.
- Payment Processors for billing purposes (e.g., Stripe).
- Analytics & Marketing Partners to optimize user experience.
- Regulatory Authorities if legally required.
We implement robust security measures to protect your Personal Information, but no online system is completely immune to security risks. We encourage users to take precautions, such as safeguarding login credentials.
Your Privacy Choices & Rights
You have the right to:
- Access, modify, or delete your Personal Information.
- Opt-out of certain data collection and marketing communications.
- Restrict data processing in specific circumstances.
You can exercise these rights through your account settings or by contacting hello@max-health.com .
Children's Privacy
Max-Health is not intended for individuals under 18. If you are a parent or guardian and believe your child has provided Personal Information, please contact us for removal.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the last updated date noted.
For further inquiries, please contact:
📍 Acquired Momentum Inc.
200 Broadhollow Road, Suite 207
Melville, NY 11747, USA
📧 hello@max-health.com
